Royal Palace Hotel

  Customer Review on 16 April 2012 

Taxi arranged via the hotel to pick us up from the airport. when we arrived at the hotel after a 20+ hour journey the last thing we wanted to hear was your deluxe double room is finished! (ie all gone) what we did like to hear was that we had been upgraded for the night to a suite double but at the same price we would have paid for our old room! we atayed in room 801 which was abit of a trek up the stairs but worth it for the quiet! hot shower, no cost web in the room. cpmfy beds, clean linen, breakfast included in the price. well worth it. the stay got greater - we didnt have to change rooms on our second night and we still only got charged standard double price. the guys on reception booked our trip to Halong Bay and Sapa, which was great but do remember to take lots of warm clothes in Sapa. We also arranged a half day stay for when we got back from SAPA (really early in the morning until noon) we got our suite room again :) on that evening when we were just hanging round waiting to go to HUE 2 of the lads who worked in the hotel insisted that we ate with them and im do glad we did. the food was straightforward (pork rice spinach) but it was tasty, the company enjoyable and a really nice memory to bring house with us. We would stay at this hotel again and i would recommend.

  Customer Review on 29 March 2012 

The employees at the Royal Palace Hotel is probably the greatest component of the stay. They really went above-and-beyond to create sure our stay and visit to Hanoi went totally smoothly. This included finding a babysitter for our 2 young kids whilst we went to a fancy dinner, buying cartoon DVDs for our kids, arranging a private Halong Bay tour with a great driver and English-speaking guide, giving us an umbrella to use when stepping out in pouring rain, etc, etc. They were just amazing and always had a smile on their face! The rooms are not only clean, but well-stocked with a DVD player and computer with free-internet access. Extremely convenient! They also provided a free fruit basket, daily water bottles and other features most places would not give at that cost point. The location is also excellent - as it&'s close to the lake, theater and other attractions. Walking distance to several outstanding restaurants, including &"A Nice Day&" down the street and &"Little Hanoi&" around the corner. The breakfast in the morning is also outstanding and made to order. I would recommend this spot to anyone going to Hanoi looking for a mid-range hotel. Extremely excellent value for the money !

  Customer Review on 23 February 2012 

Hanoi Royal Palace in Hanoi&'s old quarter was a excellent location to discover the city from. Our room was spacious with LCD TV, ensuite and so on and the no cost breakfast, although simple, was tasty and filling. We booked tours to Halong Bay and Sapa through the guesthouse and they were really very good and really reasonably priced. We left our baggage with them whilst on our over night trips and they were safely where we left them when we got back. I cant stress enough how friendly and helpful the employees were. They even let us use a room for a few hours after we had returned from our Sapa trip early in the morning and gave us an extra no cost breakfast at no extra cost. Overall Id defiantly recommend Royal Palace Hotel to anyone simply because the employees really went out of their way to help.

  Ajit G. on 26 January 2012 

The staff were really obliging and amenable. We received an upgrade to the Royal Suite due to there having been a mistake resulting in a double booking. The 24-hour no cost tea and coffee in the entrance hall was of exceptional quality. The 24/7 receptionist Anha was exceptionally competent and agreeable.

  Customer Review on 21 January 2012 

The entrance was straightforward to access especially when you have baggage and travelling etc.

  Christopher C. on 14 January 2012 

&'&'the most gracious place I have ever stayed&'&' Fantastic boutique hotel with the little points you expect from a larger chain hotel. Right at the centre of the city so close to the shops that even my husband enjoyed shopping. The service is excellent as properly as the owners extremely welcoming. They booked our Ha Long trip, our flight to Ho Chi Minch and didn&'t charge us until our arrival. Our room was spotlessly clean and properly appointed with a comforting decor. On top of this, the staff, maintained by Anthony Hoat, Ms Hoa and Mr Huy are all extremely friendly and were much more than willing to create our stay much more pleasurable by offering travel advice, directions or just offering hospitality that makes weary travelers really feel welcome and at home. We travel a lot together, and this place is at the top of the places we&'ve stayed. We will definitely return and we would suggest it for anyone looking for memorable getaway!

  Sylvia D. on 1 January 2012 

Great location, friendly staffs and pretty room. s Overall had a very nice stay here. Rooms are properly furnished in a clean, contemporary style. Housekeeping is very, really good (rooms were properly cleaned). Reception staff is friendly, efficient and helpful. Rooms come with computers with net access. It&'s relatively new, so everything felt fresh. All in all it is a excellent hotel within the center of the old Hanoi quarter with a excellent service. I&'m sure I&'ll see you again. Thanks for a wonderful stay.

  David M. on 29 December 2011 

Amazing hotel. most highly recommended. From the beginning of our stay to the end we were treated like family. Such unfailing hospitality we have never come across. They helped us in each and every way they could - they gave us maps, made restaurant reservations for us, arranged taxis, etc. There was no cost coffee and tea, but no drinks (alcohol or soft drinks), except than inside the minibar. The room we had was not the largest but still large enough and extremely clean. The bed was large and comfortable and the shower (large && small shower head) were extremely comfortable. No cost WIFI internet was offered throughout the entire hotel and I had an excellent (4/5) connection in both the room and lobby. It is always extremely satisfying when you get far more than what you pay for, and this is certainly the case at Royal Palace Hotel.

  Anna Z. on 15 December 2011 

We had chosen this hotel for 1 night and extra 2 more nights, the room is extremely clean along with the employees is extremely kind && helpful. When we came inside of hotel, they served me a lime juice as a welcome drink, following that the employees gave me a map of the city and begin explaining how to get to each and every place that commonly visited by the tourist. Indeed, this small hotel is located in the center of Hanoi, in particular, a small side street pretty quiet. The room was well equipped with air conditioning, flat screen tv, great wifi, kettle, hairdryer and fridge. Bathroom extremely adequate and had great pressure and hot water. Absolutely nothing to say, no reason to complain ! The hotel has an elevator and a small region for breakfast, back sides of the desk in the lobby. For breakfast, you can choose among different options, your choice is served with an honest smile. They organised my trip to Sapa, Halong Bay, Ninh Binh, ongoing train and bus journey down South plus holiday accommodation at my next stop in Hue, and everything had well done. We loved our stay there.

  Customer Review on 15 December 2011 

I went through a few reviews before I finally selected this hotel and I glad to picked this hotel. We had conversed with their staff Ms Hoa or Ms Hien as she is more affectionately known as via email. She was extremely accommodating and patient in answering my questions. The staff is remarkable nice and extremely helpful and we had a lot of fun with the hotel staff. The rooms at the Old Center were clean and rather spacious with complementary nuts, coffee and water. The hotel was also able to help us arrange our Halong Bay cruise and Sapa package as well so we didn&'t have to source it out from a third party, made it really convenient. The hotel also offers a free one way transfer from the airport as their advertising on website. There are really lots of hotels in Hanoi but for us the service really stood out. We would definately pick to come back.